Fast Track

OnSong takes customer support serious-like, Arrr! But with nearly a million users sailin' th' seven seas o' th' world, it may take some time t' get back t' ye with personalized support. If ye be an OnSong Premium member, go straight t' th' head o' th' line with Fast Track, savvy?

For th' fastest support, open th' Utilities Menu by tappin' on th' gear icon in th' Menubar and then choose Communicate » Get Support. Fill out yer email address and name as well as a brief explanation o' th' issue, matey. Be sure t' provide steps our support crew can use t' replicate th' issue. Include what ye expect t' happen versus what be happenin'.

At th' bottom o' th' screen be a switch which allows ye t' turn on Fast Track. When ye send yer request, OnSong support staff will be notified direct-like t' review yer case and provide near immediate response times, Blimey!