Get Support

If ye be needin' technical support or be experiencin' an issue, Arrr, please fill out th' followin' field t' ensure th' best service from th' OnSong support crew.

Email Address

Enter yer email address here if not repopulated from yer account. This be givin' us a way t' respond t' ye. Make sure ye add us as a contact so our responses won't be flagged as junk mail.

Full Name

Enter yer full name here if it be not populated from yer authenticated account. This will allow us t' be more personal when we communicate with ye.

Subject

Enter a brief description (150 characters or less) o' th' problem so we can direct th' issue t' th' best support agent.

Steps t' Replicate

This part be important, matey! Type in th' issue ye be havin' followed by specific steps ye take that demonstrate th' issue. Express what ye desire t' happen in contrast t' what be happenin'. Provide details, but also remain brief as long responses can sometimes slow down our response rate.

Song/Set/Book

OnSong will automatically attach yer current set or book as well as th' song ye were viewin' at th' time ye accessed this screen. Ye can customize th' set or book as well as th' songs that be selected by tappin' in this field.

Fast Track

Fillin' out this form be a great way t' get placed in our support queue for standard service. Requests be handled in th' order they be received. If ye opt for th' Fast Track service, yer request be placed at th' top o' our list t' be addressed with priority and before any other request.

Send Button

When ye be all done, th' Send button will illuminate. This will send yer library t' us with yer diagnostic information. This combined with th' information provided in this form will help us replicate th' issue and either provide valuable advice, or issue a report t' be addressed by our developers.

Crash Logs

If ye be experiencin' a crash condition, Blimey, it be useful for OnSong t' receive crash logs t' resolve th' issue that may be hard t' diagnose. These be not able t' be sent via th' diagnostics step due t' security restrictions in iOS. Please follow these steps t' send yer crash logs t' OnSong.