Technical Support

OnSong provides email-based support fer paid users o' OnSong. So whether ye have purchased OnSong in th' past, purchased OnSong Pro, or be a member o' OnSong Essentials or Premium, we can help assist ye, matey. T' get help, just go into th' Utilities Menu by tappin' on th' gear icon in th' Menubar and then choose Communicate and then Get Support.

If ye be already a subscriber, yer name and email will be filled in and ye can provide a brief subject overviewin' th' issue ye have as well as a more in-depth description that describes how we can replicate th' issue ye be havin'. Arrr! This screen will automatically backup yer library includin' yer settings, and send 'em t' our help desk crew along with th' currently selected song, set, and book. This will allow us t' see th' issue ye be havin' and provide resolution as quickly as possible, savvy?

OnSong does not provide telephone support. We have found that telephone support does not provide us with th' details we need t' help resolve most issues and also does not allow us t' send vital resources such as attachments, images, or video that can help resolve yer issue, ye scallywag.

If ye be an OnSong Premium member, ye can access th' same support system but opt t' enable th' Fast Track option. Blimey! This will move yer request t' th' top o' our list and notify our crew directly o' th' issue. We work t' ensure our loyalty users get th' best service we can offer, matey.