What's New in OnSong 2020.8? LEARN MORE

×

OnSong Premium

Frequently Asked Questions

  • What is OnSong Premium?
    OnSong Premium is a membership that gives you access to new premium features, support, and direct communication with the OnSong team.
  • What is included in my OnSong Premium membership?
    OnSong Premium not only gives you access to the most advanced features of OnSong, but also be able to expedite your support requests. You'll also be invited to the OnSong Insiders Facebook group where you'll get access to special content and direct access to OnSong staff and experts. Oh, and of course you'll get access to all our Upcoming Features.
  • How much does OnSong Premium cost?
    OnSong Premium starts at $4.99 USD per month or $47.99 USD/year paid annually.
  • Will there be other membership plans in the future?
    OnSong will be releasing other tiers of our product to make it affordable for every musician.
  • Will there be a free trial?
    Every new subscriber gets a one-month free trial of OnSong Premium.
  • Do I have to subscribe to OnSong Premium if I'm already an OnSong user?
    If you already own OnSong, you will automatically become an OnSong Pro user upon the release of OnSong Premium. This means that you'll have access to everything you currently use in OnSong, including any add-ons. You'll be able to use OnSong just as you always have. OnSong Premium is an optional membership for our most advanced musicians.
  • What is OnSong Pro?
    If you've already purchased OnSong, you're automatically in the OnSong Pro tier which gives you access to the features you've come to know and love.
  • What if I've already bought add-ons, do I lose them?
    Absolutely not! You will not lose any of the features you've come to know and love. In fact, if you had already purchased Console in the past, you'll automatically be upgraded to the next version where you can manage books and sets! This is our way of honoring you and saying thank you for being an OnSong user.
  • Do I need to upgrade to OnSong Premium to receive updates or enhancements?
    You'll continue to receive updates and enhancements just as you always have, however some newer features will only be available for OnSong Premium.
  • I've already paid for OnSong. Why do I need to pay more for these features?
    OnSong is committed to investing time and energy into creating and releasing powerful new features to customers who need them. With your OnSong Premium membership, you'll automatically get new premium features and services when they are released.
  • Will OnSong Premium be expanded to include more features?
    Definitely. We work hard to delight our users and OnSong Premium will let us do this more effectively. You'll continue receive premium features as they become available.
  • Where can I find my Add-ons?
    You can access your add-ons by opening the Utilities Menu and choosing the Account option. If you have not yet subscribed to OnSong Premium, you can access your add-ons for viewing and restoring past purchases, if required.
  • How do I sign up for OnSong Premium?
    Simply open the Utilities Menu and choose the Account option. Tap on the upgrade button from this screen to create an account and choose your plan. Keep in mind that as an existing OnSong user, you'll be automatically enrolled in the OnSong Pro tier with access to all the features you've come to depend on.
  • Why do I need to create an OnSong account when signing up for OnSong Premium?
    Your OnSong account will give you access to your membership benefits inside and outside of the OnSong app. We have big plans that start with giving you more with your membership.
  • How do I cancel my membership?
    Since OnSong Premium is an in-app purchase, you can cancel through the App Store. We've added a Manage Your Subscription button on the Account screen to link you to the App Store where you can change or cancel your subscription.
  • Can I still use OnSong if I cancel my OnSong Premium membership?
    If your OnSong Premium membership is cancelled or lapses because of a billing issue, you'll still retain access to the features you had before.
  • How often will I be billed?
    You will be billed to your Apple ID monthly or annually depending on the subscription period that you choose when signing up for OnSong Premium. Pay upfront for the year with an annual membership to save money and prevent any issues month-to-month.
  • What happens if there is an issue with my credit card?
    If Apple detects an issue with your credit card, you will be notified so you can correct the issue. Apple does attempt to bill your credit card a few days before to ensure that there will not be any billing issues in advance.