Returns and Cancellations Policy

We Want You To be Happy

If goods are received in obvious damaged condition, please immediately notify the shipping company and email us at returns@onsongapp.com for instructions and a RMA number which you can use to ship the goods back to us for replacement. Include the purchase date/receipt number from OnSong and if appropriate the serial number.

If for some reason an AirTurn pedal system ceases to work within 1 year of your receipt of product, please contact AirTurn at support@airturn.com for instructions. Include the purchase date/receipt number from OnSong and if appropriate, the serial number. Should AirTurn not be able to correct the problem by sending you specific instructions, they will send you a RMA number which you can use to ship the product back to them for a replacement unit. AirTurn backs the pedal system with a 1 year warranty. Any warranty claim must be received within one year of the original date of receipt of the product.

If for some reason you are not satisfied with any other product, please email us your request for instructions on how to return the product, include the purchase date/receipt number from OnSong and if appropriate the serial number. We will provide a RMA number which you can use to ship the product back to us at your cost. No refund will be made for our shipping and handling charges and a 15% restocking fee will be charged. No refund will be made to your charge account until the product is received by us in new condition in its original packaging. Your email must be sent within 30 days of your receipt of the product. No request for return will be accepted after that time. The returned product must be received by us within 10 business days of your receipt of the RMA number at the e-mail address you provide. No refund will be made for product received after 10 business days of your receipt of the RMA number at the e-mail address you provided.

Please contact us at returns@onsongapp.com to receive an RMA number and to coordinate the return.