Політика повернень та скасувань

Ми хочемо, щоб ви були задоволені

Якщо товари надійшли в очевидно пошкодженому стані, негайно повідомте компанію-перевізника та надішліть нам електронного листа на адресу returns@onsongapp.com з проханням про інструкції та номер RMA, який ви можете використати для повернення товару нам на заміну. Вкажіть дату покупки/номер квитанції OnSong та за необхідності серійний номер.

If for some reason an AirTurn pedal system ceases to work within 1 year of your receipt of product, please contact AirTurn at support@airturn.com for instructions. Include the purchase date/receipt number from OnSong and if appropriate, the serial number. Should AirTurn not be able to correct the problem by sending you specific instructions, they will send you a RMA number which you can use to ship the product back to them for a replacement unit. AirTurn backs the pedal system with a 1 year warranty. Any warranty claim must be received within one year of the original date of receipt of the product.

If for some reason you are not satisfied with any other product, please email us your request for instructions on how to return the product, include the purchase date/receipt number from OnSong and if appropriate the serial number. We will provide a RMA number which you can use to ship the product back to us at your cost. No refund will be made for our shipping and handling charges and a 15% restocking fee will be charged. No refund will be made to your charge account until the product is received by us in new condition in its original packaging. Your email must be sent within 30 days of your receipt of the product. No request for return will be accepted after that time. The returned product must be received by us within 10 business days of your receipt of the RMA number at the e-mail address you provide. No refund will be made for product received after 10 business days of your receipt of the RMA number at the e-mail address you provided.

Будь ласка, зв’яжіться з нами за адресою returns@onsongapp.com, щоб отримати номер RMA і узгодити повернення.