OnSong 2023 4+

Great App and Support

I had been a paying subscriber of Ultimate Guitar for many years when a recent update wiped out my personal edits of 600 songs. They tried to make me think it was isolated to me, but I checked around and discovered that UG’s app no longer supports any symbols, just lettered chords. Years of work down the drain. I was ready to go old school (songs in a binder) when I heard about OnSong. Admittedly, there is a learning curve and adjustments involved. Songs transfer easy enough from UG. After that, if you require notation other than bare chord letters, you’ll need to edit in symbols dropped by UG that work on OnSong. But OnSong Premium support has been fantastic, getting back to me promptly on several occasions with detailed, personalized instructions on how to make the app work for me. And the appearance, styles, and autoscrolling features are miles better than anything I had at UG, even before the endless bugs introduced in recent years. The one drawback is that OnSong doesn’t have a library of songs. As I add new songs in the future, I’ll simply use the free version of UG, and then export them to OnSong.

***** Five Stars for OnSong

I’ve used OnSong now for over three years in a solo act and also use it for my work playing with three or four different bands. OnSong has always been stable, and I’ve been able to create sets for myself and my solo work, and for each of my bands plus, I use it to import backing tracks for my solo work. I’m going to check into the New OnSong 2023, which I’ve already downloaded. differences are in those backing tracks. Any help from OnSong on this would be appreciated. OnSong is a great app for the working musician. The only thing is that if you’re using Mac, be careful when upgrading the operating system until on song tells you to do so are you may run into problems. Other than that the app is great.

Know what you’re getting…

I was looking for an app to make it easier to see the songs I’m playing as I have low vision and cannot always make out the chords and words on printed paper. Talking to some musician friends led me to OnSong. After downloading the app it soon became evident that I would have to subscribe if I was going to get any use out of it. My goal was to scan the music I already have on paper into the app and it appeared, based on my reading of the features for each tier (Essential and Premium), that the Essential would allow me to do that. After completing the subscription process and firing up the scan feature I was met with a pop up that told me I needed a Premium level subscription to scan and an upgrade link. Since I had just spent $24 I was unhappy with the prospect of having to spend another $48 to upgrade as that appeared to be the only option available . I used the contact form to inquire if there was a way to apply the monies I had just spent to the upgrade. I’m still waiting for a response. The moral of the story is to read carefully so you know what you’re paying for. At this point I have a $24 app that I can’t really use. Caveat emptor.

Developer Response ,

Hello! We are sorry to hear about the confusion you experienced with unlocking the Document Scanner as a feature for OnSong. We would be happy to offer you a prorated cost to upgrade from Essentials to Premium, if you would just be willing to reach out to our billing department at billing@onsongapp.com. Thank you so much, and we look forward to assisting you!